We often get questions about our products, company, or custom requests. Our most commonly asked questions are below.

Orders

Order confirmations are sent to your email address right away. Please check your spam folder. If you need help finding your order information, please contact us directly.

Yes, please contact us directly.

About the Company

We are a small family-based business located in Cedar Mills, MN. We have a small team of amazing people who love what they do and take pride in their work. More about us and our mission statement.

All our products are made in the U.S.A. at our shop located in Cedar Mills, MN.

Yes, we are an authorized Berkey® dealer! We currently stock Travel, Big, & Royal Berkey® size water filter systems. 

Read More (Authorized Berkey Dealers)

The wooden stands we manufacture are compatible with Berkey® water filters and other gravity-fed water filtration systems.

Berkey® is a registered trademark of New Millennium Concepts, Ltd. (NMCL).  NMCL manufactures Berkey® water filter systems.  Heirloom Products® is a registered trademark of Heirloom Products LLC.  Heirloom Products® manufactures water filter stands and other home-related wood products.

Heirloom Products® manufactures wood floor stands, countertop stands, and portable stands compatible with Berkey® water filter systems.

Berkey® is a registered trademark of New Millennium Concepts, Ltd. (NMCL).  NMCL manufactures Berkey® water filter systems.  Heirloom Products® is a registered trademark of Heirloom Products LLC.  Heirloom Products® manufactures water filter stands and other home-related wood products.

Shipping

Most orders ship within 1-2 business days. If your order includes any customization or gift wrap, your order will ship within 3-5 business days.

Yes, if you select Priority Mail during checkout your order will be shipped faster.

Our return policy is returns are accepted within 30 days if the product is in like-new condition. Buyer pays return shipping.

Returns

Our return policy is returns are accepted within 30 days if the product is in like-new condition. Buyer pays return shipping.  READ MORE

Warranty

Yes. Our products are backed by a 10-year warranty. Register your product here.

Still have questions? Contact Us.

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