Frequently Asked Questions

We often get questions about our products, company, or custom requests. Our most commonly asked questions are below.

Orders

Order confirmations are sent to your email address right away. Please check your spam folder. If you need help finding your order information, please contact us directly.

Yes, please contact us directly.

Yes, please contact us directly.

About the Company

We are a small family-based business located in Cedar Mills, MN. We have a small team of amazing people who love what they do and take pride in their work. More about us and our mission statement.

All our products are made in the U.S.A. at our shop located in Cedar Mills, MN.

Yes, we are an authorized Berkey® dealer! We currently stock Travel, Big, & Royal Berkey® size water filter systems. 

Read More (Authorized Berkey Dealers)

The wooden stands we manufacture are compatible with Berkey® water filters and other gravity-fed water filtration systems.

Berkey® is a registered trademark of New Millennium Concepts, Ltd. (NMCL).  NMCL manufactures Berkey® water filter systems.  Heirloom Products® is a registered trademark of Heirloom Products LLC.  Heirloom Products® manufactures water filter stands and other home-related wood products.

Heirloom Products® manufactures wood floor stands, countertop stands, and portable stands compatible with Berkey® water filter systems.

Berkey® is a registered trademark of New Millennium Concepts, Ltd. (NMCL).  NMCL manufactures Berkey® water filter systems.  Heirloom Products® is a registered trademark of Heirloom Products LLC.  Heirloom Products® manufactures water filter stands and other home-related wood products.

Shipping

Most orders ship within 1-2 business days. If your order includes any customization or gift wrap, your order will ship within 3-5 business days.

Yes, if you select Priority Mail during checkout your order will be shipped faster.

Our return policy is returns are accepted within 30 days if the product is in like-new condition. Buyer pays return shipping.

Returns

Our return policy is returns are accepted within 30 days if the product is in like-new condition. Buyer pays return shipping.  READ MORE

Warranty

Yes. Our products are backed by a 10-year warranty. Register your product here.

Still have questions? Contact Us.

Latest Articles

Read about the latest kitchen furniture tips & videos on our blog.

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Heirloom Products® is a registered trademark of Heirloom Products LLC.  All rights reserved.

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Caleb

Shop Tech

Caleb loves working in the shop and getting orders out to customers. He always looks for ways to improve things and help the people around him.

Caleb is a terrific team player and his quality of work is a direct reflection of his character.

Fun fact: In 2018, Caleb helped pour the concrete slab the Heirloom Products® shop rests on.

Favorites: Hunting, the great outdoors

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Rachel

Operations

Rachel is the brain behind a lot of what happens at Heirloom Products® – she continually brings new ideas and improvements to the business with her valuable input.

Wife to Michael, a mother of four; she brings joy to those around her.

Favorites: Michael, children, gardening, outdoor exploring

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Michael

Owner

Michael has always loved to build things. Spending countless hours building with LEGO blocks, building tree forts in the woods, and woodworking projects were some of the many things he did growing up.

And his love to build never stopped. After seeing a need for high quality, American-made kitchen furniture and accessories, he started Heirloom Products®.

Favorites: Rachel, family time, hunting, grilling, downhill skiing

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